Staff Contact List





Steven P. Dickens, Licensed-Psychologist-Master; M.A.

EAP Executive Director

  • EAP Management & Oversight


Marc Adams, Licensed Clinical Mental Health Counselor Director of Research and Innovative Programs
  • ICAN project

Taryn Austin, MA, LADC, LCMHC Director of Clinical Operations

Customer Service

  • Farm First
  • Affiliates

Lynn Bursell, Licensed Mental Health Counselor, Ed.D., Rehabilitation Counseling

Senior Counselor, Burlington Office

Clinical support for members in:

  • Addison County
  • Chittenden County
  • Franklin County
  • Rutland County


Gen Habeck, B.A.

Education and Outreach Manager

  • Interested Organizations


Connie Gavin, M.A.

Director of Account Services

Customer Service

  • VEHI- School Members
  • VLCT- Municipal Members
  • UVM Members
  • The Richards Group


Dawn Holbrook, B.S Operations Manager

Customer Service

  • Affiliate & Contractor Support
  • Quality Control

Angie Bergeron, B.A.

Account Manager

Customer Service

  • All Private Accounts


Bobby Arnell Account Manager

Customer Service

  • EAPFirst
  • State of VT
Myra F. Handy, Licensed Clinical Social Worker; MSW Clinical Coordinator
  • Management Consultations

Andy Kelley, Licensed Clinical Social Worker; MSW

Regional Clinical Coordinator, White River Junction and Springfield Offices

Clinical support for members in:

  • Windsor County


Debra Olivetti, Licensed Mental Health Counselor; M.A.

Regional Clinical Coordinator, Barre Office

  • ICAN


Caroline Graves, Licensed Clinical Mental Health Counselor

Regional Clinical Coordinator, Barre Office

Clinical support for members in:

  • Orleans County
  • Essex County
  • Washington County
  • Caledonia County
  • Lamoille County
  • Orange County

Tony Parmenter, Licensed Mental Health Counselor; Licensed Drug and Alcohol Counselor

Regional Clinical Coordinator, Brattleboro Office

Clinical support for members in:

  • Windham County
  • Bennington County

Barbara Pawluk, M.A. Counseling



  • Life Resources
  • OCS/W4K
  • ICAN


Christopher Randolph, Ph.D Counseling

Staff Counselor


  • OCS/W4k
  • ICAN

Karre Paterson, B.A.

Special Projects

  • Farm First
  • Account Associate Support


Ellen Bowen

Life Resource Specialist

North East Kingdom

Call 1-866-660-9533 for support

Sherry Rhynard Life Resource Specialist Central Vermont Call 1-866-660-9533 for support
Allen Mathews Farm First Coordinator
  • Farm First Support