Employees, managers, HR and EAP have an important shared goal: fostering a healthy workplace that performs with success and harmony.
EAP is a resource that managers and HR can turn to whenever an employee or workplace situation is showing signs of trouble. Employees can access use workshops and training. It is always important to remember that EAP is a helpful resource for managers and employees and not a punitive one. Hidden personal problems are almost always behind performance issues; performance issues are a sign that someone needs help. How a manager presents EAP involvement to an employee will have an impact on the spirit of cooperation and ultimate outcome.
Consultation: Call 888-392-0050 (free & confidential)
EAP can be a thinking partner for managers and HR, and a 'first call' whenever an issue is proving difficult to resolve. Ideally, EAP is engaged by HR or management "early and often” before things get to an intractable point. The desired outcome – a successful, happy employee and a high-performance workplace – can best be achieved if problems are identified early and EAP resources are offered proactively.
EAP can also help HR with practical matters around program promotion. HR is encouraged to contact EAP anytime for program cards, posters, handouts, or to arrange orientations or other presentations as needed. An EAP will not work well if HR does not partner with EAP to promote the program; EAP staff alone cannot succeed in educating employees about the program. We encourage HR to actively work with EAP to discuss ways that we can together promote use of the program.
EAP offers a variety of workshops and lunch & learns. Click the Workshop link in the left side bar to learn more.
Sometimes workplaces are the site of traumatic events: a bomb blast, a shooting, a worker who dies of an injury in the workplace. When such traumatic events occur, EAP can help by providing critical incident debriefings to those who were directly involved in the incident. Click on the Critical Incident link in the left side bar to learn more, or call all our consultation line above for assistance.